Brochure Request - Terms and Booking Conditions

Please Read Carefully

STRICTLY FAMILIES ONLY
We are essentially a family booking agency and we reserve the right to terminate any bookings, without refund, which are found to be of young people not supervised by parents/adults, even though the booking may have been made by a parent/adult. We also reserve the right to retain part or all of the pre-paid security deposit for extra cleaning, breakages and damage done to the properties.

1. CONDITIONS OF HIRE
   This agency act as introductory Agents only for their clients (persons who own property the subjects to any letting), and inconsequence will be in no way responsible for any loss, damage, expense, injury, accident or inconvenience which occurs or might occur as a result of any letting of any property. (Any dispute will have to be taken up with the property owner). This booking is for the purpose of a holiday only so the hirer will not get a security of tenure.
   
   
2. PAYMENT AND DEPOSIT
   A non-refundable deposit of £50 is required for each week reserved upon confirmation of booking and a booking fee of £17.63 (£15 plus V.A.T.). The balance of the rent must be paid four weeks prior to the date of arrival, any monies paid in connection with any letting will not be returned, unless the cancellation is caused by the action of the property owner. A £100 per week booking security deposit is required in addition to the advertised rental and will be returned to you 21 days after departure unless the owner indicates to us that the property has been left in an unacceptable condition. Properties will be checked on departure days and any breakages, damages or excessive cleaning required will be notified to you and the cost for repair/remedy will be deducted accordingly. The Security Deposit is held in a separate client account and no interest will be paid on it.
   
   

   Please note that Countrywide Residential Lettings are not involved in the assessment or reporting of any damage and will retain such sums from the security deposit as demanded by the owner. Correspondence disputing any such deduction will be between the owner of the property and the holiday tenant. Please also see item 9 of our booking conditions.
   

3. CANCELLATION
   In the event of a visitor wishing to cancel the holiday Home from Home Holidays must be notified in writing at the earliest possible moment. We will do our best to rebook the accommodation but an administration charge of £20 will be levied. If we are unable to rebook the accommodation the visitor will be liable for the full amount due under the contract even though the accommodation is not taken up. Visitors requiring cancellation insurance must make their own arrangements.
   Late bookings; all monies must be paid in full in cash on arrival.
   
   
4. ARRIVAL & DEPARTURE TIMES
   The majority of weekly bookings are from Saturday to Saturday. Visitors are requested to arrive no earlier than 3.00pm on the day of arrival and are requested to leave no later than 10.30am on the day of departure. Arrangements for short breaks should be made at the time of booking.
   
   
5. KEYS
   Collect keys from Beresford Adams Office, unless stated otherwise. Out of hours – there will be a notice on the office door to advise you where to collect.
   
   
6. LINEN
   Visitors are requested to bring their own bed linen, pillow cases, towels and tea towels unless otherwise stated. All blankets, duvets and pillows are supplied.
   
   
7. DUSTBINS
   Must be emptied before departure and left at a point where stated by the owner.
   Please be advise that waste is now only collected fortnightly in the green bins, so it is essential that visitors use the recycling blue boxes as stated in each property.
   
   
8. PETS
   Strictly no pets allowed unless otherwise stated. Where permitted pets should not be left unattended and must be exercised away from the garden. Please bring pet bedding.
   
   
9. DAMAGE
   Holiday tenants are responsible for normal everyday cleaning and for keeping the property in an orderly fashion. They are requested to leave the property in a clean and tidy condition on vacation of the property. Liability for damage done to the property or equipment or for excessive extra cleaning necessary on vacation is the responsibility of the person who signs the booking form. Charges for these liabilities will be deducted from the security deposit. This includes loss of keys, breakages etc., which must be reported to us before departure.
   
   
10. LOST PROPERTY
    If any belongings are left behind and a request is made to send them on then we reserve the right to charge a minimum fee of £5.00 to cover the postage and packing. Please ensure you check your accommodation thoroughly before you leave.
    
    
11. ELECTRICITY
    Most properties have their own electric meter. Other properties are inclusive of electricity.
    
    
12. OVERCROWDING / UNSOCIABLE BEHAVIOUR
    The brochure states the number of persons that the property can accommodate and in no way should this exceed the number of beds provided as stated in the brochure. We reserve the right to immediately terminate a booking if more that the stated numbers of people are found to be staying or behaving unsociably.
    
    
13. BROCHURE / WEB SITE
    All the properties described in the brochure and on our web site have been personally inspected by us before being accepted for entry in the brochure. However, whilst every effort has been made to ensure that the details contained are accurate as of the date of publication, no guarantee can be given. The description contained on the web site and in the brochure does not constitute part of an offer or contract and are made with responsibility on the part of the Home from Home Holidays. Nor will Home from Home Holidays accept liability arising out of changes of circumstances affecting the property between the date of their inspection and the period covered by any booking visitor. Should the holiday become unavailable, Home from Home Holidays will make every effort to find suitable alternative accommodation but cannot be held responsible beyond full refund of money received.
    
    
14. PROBLEMS
    We are anxious that all visitors booking holidays with us have an enjoyable time. In the event of a problem the visitor must contact our Office immediately and we will do our best to resolve the problem by referring to the Owner. In the event of a dispute between the two parties, the agent will act as arbitrator and the decision of the agent will be final and binding on both parties. Not withstanding the above, should either party decline to accept the decision of the agent, the agent reserves the right to supply the name and address of each party to the other for them to communicate directly.
    
    
15. DATA PROTECTION ACT
    Your name and address will be used by the Countrywide Group to keep informed of other services and the following years brochures.